Below is the plain and simple details of our Terms Of Service that you agree and bound to when using our services. Please read and understand it carefully before signing up and using our services.
Last Updated: December 15, 2025
This Terms of Service Agreement (“Agreement”), also known as the Terms of Service (“TOS”), is a binding contract between SolaDrive (“SolaDrive,” “we,” “us,” or “our”) and the individual or legal entity purchasing SolaDrive’s services and agreeing to these terms during the setup process (“Customer,” “you,” or “your”). This Agreement, alongside any incorporated policies, governs your use of SolaDrive’s web hosting and associated services.
By accepting this Agreement and continuing to use SolaDrive’s services, you agree to comply with and be bound by these Terms of Service, our Acceptable Use Policy (“AUP”), our Privacy Policy, any applicable laws, and any rules, policies, or agreements related to specific services.
Subject to the terms of this Agreement and contingent upon your successful completion of SolaDrive’s credit approval requirements, SolaDrive agrees to provide web hosting and associated services as described in your order (“Order”) for the fees stated in the Order. Our services include, but are not limited to, VPS hosting, dedicated servers, managed hosting, Odoo ERP hosting, and related technical support services.
Our technicians work with you one-on-one to develop custom solutions that meet your specific needs and budget. This includes strategic planning for CPU, memory, disk I/O, concurrent users, database intensity, traffic surges, and future growth. The same technicians who help design your setup will manage and monitor it, ensuring familiarity with your specific configuration.
SolaDrive reserves the right to modify its service offerings, with notice provided according to this Agreement.
To use our services, you must create an account (“Account”). You are solely responsible for maintaining accurate, current, and complete account and contact information. You represent that all information provided is accurate and, if representing a business, you designate a Primary Customer Contact authorized for all account-related matters.
SolaDrive may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to your account until you provide written notice changing the Primary Customer Contact.
You are responsible for safeguarding account login credentials and access information, including any sub-user accounts created. Unauthorized access to your Account due to misuse or failure to secure credentials is solely your responsibility. We recommend enabling additional security measures, such as two-factor authentication.
If you are an individual, you represent and warrant that you are at least 18 years of age.
The initial service term of this Agreement (“Initial Term”) begins on the date SolaDrive sends an email confirming account activation (the “Service Commencement Date”) and continues for the number of months stated in your Order.
Upon expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms of the same length as the Initial Term (each a “Renewal Term”) unless either SolaDrive or you provide written notice of non-renewal at least five (5) days prior to the expiration of the Initial Term or the then-current Renewal Term. The Initial Term and any Renewal Terms are collectively referred to as the “Term.”
Fees are payable in advance, from five (5) days prior to the beginning of each new billing cycle. Your billing cycle shall be monthly, quarterly, semi-annually, or annually as indicated on your Order, beginning on the Service Commencement Date. SolaDrive may require payment for the first billing cycle before beginning service.
All payments must be made in United States dollars. You are responsible for providing SolaDrive with updated billing information (such as credit card expiration dates or changes in billing address).
If your Order provides for credit/debit card billing, you authorize SolaDrive to bill subsequent fees to your credit/debit card up to 5 days prior to, on, or after the first day of each successive billing cycle during the Term. Otherwise, SolaDrive will invoice you via email to the Primary Customer Contact listed on the Order. Invoiced fees will be issued five (5) days prior to the first day of each billing cycle, and payment shall be due on the first day of the new billing cycle.
SolaDrive may charge interest on overdue amounts at the lesser of 10% per month or the maximum non-usurious rate under applicable law. SolaDrive may suspend service without notice if payment is overdue. Fees not disputed within fifteen (15) days of the due date are conclusively deemed accurate.
You agree to pay SolaDrive’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay SolaDrive’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees, and court costs.
You agree that the actual damages to SolaDrive resulting from late payment would be impractical and difficult to determine, and that the above-described late fees and charges represent a reasonable and bargained-for estimate of those damages.
SolaDrive may increase its fees for services effective the first day of a Renewal Term by giving notice to you of the new fees at least thirty (30) days prior to the beginning of the Renewal Term. If you do not provide a notice of non-renewal as provided in Section 4 above, you shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms.
At SolaDrive’s request, you shall remit to SolaDrive all sales, VAT, or similar taxes imposed on the provision of services (but not income taxes on SolaDrive), regardless of whether SolaDrive fails to collect the tax at the time the related services are provided.
If you are a tax-exempt organization (such as a 501(c)(3) nonprofit), you may submit a valid tax exemption certificate to our billing department. Upon verification and approval, applicable taxes will not be charged to your account. You are responsible for providing updated exemption certificates as required by law.
You acknowledge that the amount of the fee for service is based on your agreement to pay the fee for the entire Initial Term or Renewal Term, as applicable. In the event SolaDrive terminates this Agreement for your breach in accordance with Section 13 (Suspension and Termination), or you terminate the service other than in accordance with Section 13 for SolaDrive’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term are due on the business day following termination.
You may cancel your account at any time by logging into your control panel and submitting a cancellation request under your service page. SolaDrive reserves the right to cancel any account at any time for any reason, including but not limited to a breach of this Agreement.
Dedicated server customers are required to submit cancellation requests at least 30 days prior to the next monthly billing cycle.
If an account with a thirty (30) day money-back guarantee is purchased and canceled within thirty (30) days of signup, you will, upon request, receive a full refund of all hosting fees. Requests for refunds should be made through our Billing Team.
Refunds made under the thirty (30) day money-back guarantee will not include domain registration fees, setup fees, licenses, or any fees for additional services purchased in the first thirty (30) days.
SolaDrive reserves the right to determine the definition of first-time accounts and to deny refunds if evidence of service abuse is found.
You agree to use our services in compliance with all applicable laws and SolaDrive’s Acceptable Use Policy posted at https://www.soladrive.com/policies-of-service/ (the “AUP”), which is incorporated by reference in this Agreement.
SolaDrive may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on your use of the Services. Amendments to the AUP are effective on the earlier of SolaDrive’s notice to you that an amendment has been made or the first day of any Renewal Term that begins subsequent to the amendment.
You agree to cooperate with SolaDrive’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between SolaDrive and you regarding the interpretation of the AUP, SolaDrive’s commercially reasonable interpretation shall govern.
You represent and warrant that the information you have provided and will provide to SolaDrive for purposes of establishing and maintaining service is accurate. You must promptly update account and contact information to keep it accurate and complete.
You agree that SolaDrive may, without notice to you:
You agree to maintain a current copy of all content hosted by SolaDrive, notwithstanding any agreement by SolaDrive to provide backup services, unless a backup service is purchased from us. We are not held responsible for any data loss or financial loss as outlined in Section 12 (Limitation of Liability).
SolaDrive strongly recommends that all customers maintain up-to-date, off-site backups of their data for disaster recovery purposes. While SolaDrive may offer complementary backup services for certain product lines, you are ultimately responsible for ensuring your data is backed up. SolaDrive does not guarantee the availability, integrity, or functionality of any backups.
You agree to indemnify and hold harmless SolaDrive, its affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses, and disbursements of any kind whatsoever (including reasonable attorneys’ fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of your services in violation of applicable law or the AUP by you or any person using your login information, regardless of whether such person has been authorized to use the services by you.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF SOLADRIVE AND ANY OF ITS EMPLOYEES, AGENTS, OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
You agree that SolaDrive may suspend services to you without notice and without liability if:
You shall pay SolaDrive’s reasonable reinstatement fee if service is reinstated following a suspension. It remains at SolaDrive’s sole discretion whether an account is eligible for reinstatement.
This Agreement may be terminated by you prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if SolaDrive fails in a material way to provide the service in accordance with this Agreement and does not cure the failure within ten (10) days of your written notice describing the failure in reasonable detail.
This Agreement may be terminated by SolaDrive prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows:
Either party may terminate this Agreement upon ten (10) days’ advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
Upgrades and other changes in SolaDrive’s network, including but not limited to changes in software, hardware, and service providers, may affect the display or operation of your hosted content and/or applications. SolaDrive reserves the right to change its network in its commercially reasonable discretion and shall not be liable for any resulting impact on your services.
SolaDrive shall not be in default of any obligation under this Agreement if the failure to perform the obligation is due to any event beyond SolaDrive’s control, including but not limited to: significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
Except for disputes governed by the Uniform Domain Name Dispute Resolution Policy, this Agreement shall be governed by and construed in accordance with the federal law of the United States and the state law of New York, whichever is applicable, without regard to conflict of laws principles.
You agree that any action relating to or arising out of this Agreement shall be brought in the state or federal courts located in Erie County, New York, and you hereby consent to (and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to) jurisdiction and venue in those courts.
You agree to waive the right to trial by jury in any action or proceeding that takes place relating to or arising out of this Agreement.
You and SolaDrive agree that any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration rather than in court, except that either party may seek equitable relief in court for infringement or misuse of intellectual property rights.
The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Erie County, New York, unless both parties agree to a different location or to conduct the arbitration by telephone or video conference. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Each party shall bear its own costs, fees, and expenses associated with the arbitration, including attorney fees. The arbitration filing fees shall be split equally between the parties, unless the arbitrator determines that a different allocation is appropriate.
You and SolaDrive agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action. You expressly waive your right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason, then the arbitration agreement shall be deemed null and void with respect to such proceeding and the parties shall litigate in court.
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court.
You may opt out of this arbitration agreement by sending written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting this Agreement. Your notice must include your name, account information, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other parts of this Agreement will continue to apply to you.
Notices to SolaDrive under this Agreement shall be given via email to the address posted for customer support on https://www.soladrive.com or submitted through our support portal.
Notices to you shall be given via email to the individual listed as the Primary Customer Contact on your Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following delivery.
You may change your notice address by providing notice in accordance with this Section.
SolaDrive may update this Agreement from time to time to reflect changes in our services, policies, or applicable laws. For any material changes, we will notify you via email to your address on file at least thirty (30) days before the changes take effect, or by posting the updated terms on our website.
If you do not agree with the changes, your options are to (a) discontinue use of the affected services before the changes take effect, or (b) cancel any remaining services with us. By continuing to use any of our services after the effective date of the changes, you accept the updated terms.
Non-material changes, such as typographical corrections or formatting updates, may take effect immediately upon posting.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trademark without the other party’s prior written consent.
The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be an agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority.
This Agreement may be amended only by a formal written agreement signed by both parties. The terms on your purchase order or other business forms are not binding on SolaDrive unless they are expressly incorporated into a formal written agreement signed by both parties.
A party’s failure or delay in enforcing any provision of this Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its rights under this Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous, or future occurrence, whether similar in nature or not.
If any provision of this Agreement shall be held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render the Agreement unenforceable; rather, this Agreement shall be construed as if not containing the invalid or unenforceable provision.
The following provisions will survive expiration or termination of this Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement.
You may not transfer this Agreement without SolaDrive’s prior written consent. SolaDrive’s approval for assignment is contingent on the assignee meeting SolaDrive’s credit approval criteria. SolaDrive may assign this Agreement in whole or in part.
There are no third-party beneficiaries to this Agreement. Neither insurers nor customers of resellers are third-party beneficiaries to this Agreement.
This Agreement, along with your Order and the AUP, constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes any prior or concurrent agreements, oral or written.
If you have any questions about these Terms of Service or wish to contact us regarding your account, please contact us:
Email: [email protected] Support Portal: https://www.soladrive.com/support
