We know it can be hard to decide on a hosting provider these days, with new hosts popping up every day. So, to help ease the decision-making, we have listed a few key points that really set us apart from our competition. We are confident that after reviewing the following top ten reasons why you should choose SolaDrive, the decision will be easy.
SolaDrive was created by former system engineer Nathan and web host owner John. They were able to create a company that focuses on all of the aspects that customers expect and desire, allowing SolaDrive to become known for their exceptional service and friendly support.
When your server starts acting up, or you need someone who knows their stuff to initially setup your server or hosting solution, our technicians that are experienced in their fields are what makes all the difference. From getting an issue that is costing you money every minute, or to getting your service setup correctly so you can have years of flawless performance; you will come to find that paying a bit more for experienced technicians is worth every penny.
Let’s face it, support is probably one of the things that matter most to you. When an issue arises, you want help from technicians that understand you and your setup to resolve issues quickly. It’s our US based support that sets us apart, with their knowledge and experience that allow them to resolve issues efficiently.
We know that with 100% network and server uptime along with secure, reliable servers, chances are you may never need to speak with us. However, if you do find that you need a helping hand, we have many convenient ways for you to contact us. From live chat, email, Skype or even ticket-based support. We strive for ten-minute responses to tickets and emails, so regardless of the support channel used, you can be confident we will be there to quickly respond to your issue.
Our VPS nodes use the latest Non-Volatile Memory Express (NVMe) drives that are 5-6x faster than SSD (Solid State Drives), which are already incredibly fast and up to 30x faster than traditional hard drives you may be familiar with. Many customers find that their site load time reduces by a few seconds just by switching to our NVMe based VPS nodes. Using NVMe storage makes our servers perform significantly faster than what our competitors use and gives your site or application an tremendous advantage over your competition.
All of our VPS services come with a 30-day, money-back guarantee. We are very sure that you find our services exceptional, and you won’t need to take advantage of the money-back guarantee. This period allows you to try our services for 30 days without any financial risk, giving you the peace of mind to evaluate us without hesitation.
This policy does not apply to any other services such as overages, dedicated servers, licenses, domains, SSL, etc. All cancellations must be in accordance to our cancellation policy. Cancellation can be done by submitting a cancellation request from your client area portal.
Your server, site or application uptime sites at the top as being one of the most important parts of your hosting solution. We don’t just guarantee our network to be up 100% of the time, but we also guarantee our VPS nodes and Dedicated Servers physical status as well. We have invested a lot into our fully redundant 10GE topology networks, enabling us to mean it when we guarantee our network be online 100% of the time.
What about our VPS node’s and Dedicated Server’s, though? The same goes for these; we have invested more than most providers would into each server to ensure they don’t see downtime. Each of our VPS node includes redundant power supplies, A and B power feeds, NVMe storage in Raid-10, dual network feeds, and onsite spare parts at all times. Other than rare, scheduled maintenance, most of our nodes will never see downtime in their production lifetime.
Quality hardware is what makes a real difference in server reliability. When you think about it, having quality hardware that lasts longer and gives you less trouble is a win-win situation for both sides, even if it costs more upfront. The customer sees less downtime and issues, while the provider spends less time trying to fix issues and less money on new replacement hardware. That is why all of our dedicated servers use only the best Supermicro motherboards, chassis, and power supplies. As for other hardware in the server, we use name brands such as Intel SSD’s, Samsung Memory and Western Digital Gold hard drives. We use only the best hardware for every aspect of our servers because we don’t want one cheap part to be the weak link to your entire system.
One of the key aspects of our service is that we provide full management with all of our products. Whether it’s for the beginners that just don’t quite have a grasp on managing a server themselves, or even an expert who just doesn’t have the time to manage and monitor the server anymore. Regardless of what it may be, we focus on taking care of all tasks that you would normally need to and let you get back to focusing on the success of your business and website.
You might be asking, what is it we cover in our full server management? In summary, we will handle it all. From the initial setup and hardening, migration of accounts, apps, services etc., to on-going management of keeping your server up-to-date and running smoothly around the clock with our real-time monitoring. To get the full details of our fully managed support and what’s covered, you can go to our managed support page to get more information.
Being that we provide fully managed services and our customers expect premium-level support from us, it’s important to provide this quality of service at all times of the day, especially when you need it most. Servers run into complications all the time, and despite our best effort of pro-active monitoring, there will always be some issues. If you are running a site that is important to you, and it runs into issues, every second counts. You are going to want the fastest support possible to resolve the issue. We have all been there, and completely understand how vital it is to offer quick and helpful support. This is why we offer ten-minute average ticket response times, live chat support, email support, and even Skype support as forms of communication.
So, the next time you are in a bind, know that we are just seconds away from helping you. No more restless nights waiting for support to respond hours and hours later, with a response that may or may not even help your situation. Rest assured, you are in good hands.
Finally, a company who monitors your server and responds before you even realizing there is an issue! Many managed server companies will provide re-active support, in which you report an issue and they respond to fix it. What good is that, though, if you are sleeping, out of town, or just not online at the time? You’re paying for your server to be fully managed, so shouldn’t it be managed and monitored in real-time?
By being able to provide pro-active management with real-time monitoring, we are able to protect your server from threats and issues through continuous monitoring. We will monitor all of the most common services on your server (e.g. ping, http, mysql, page header response codes, etc.) and should any report an issue, a ticket will open on your behalf, under your account, specifying the issue. One of our technicians will then immediately respond as per an emergency ticket and resolve it before you even realize. Now you can sleep at ease knowing we are truly keeping an eye on your server 24/7!
Location plays a big part in performance, SEO, website load time, along with other factors. Choosing a location closest to your target audience is very important, as one location won’t work for everyone. This is why we currently offer three different locations for our dedicated servers, VPS, advanced solutions and more.
By having multiple locations to choose from, you don’t have to be limited to just one data center location, which could limit your site’s potential. We are always expanding as well, and looking at new areas to provide services that would benefit our current and future customers. Check out our data center page to see all the locations we offer, details about each location, and specific services we offer in those locations.