One of the most important things to do before choosing a provider is to hear what others have to say about them first. This gives you incite on what to expect from a provider before ever using them. This is why we have this testimonials page with authentic reviews of real customers either written by them or pulled from various forums.
SolaDrive has excellent service, and are know for it on forums like Webhostingtalk.com. They really takes cares of their customers. They say on their page that support tickets normally is replied on after 10 minutes, but no longer then 60 minutes. I have checked my last three tickets, and the response time was: 23 minutes, 3 minutes and 4 minutes. Thats a average of 10 minutes, so they don't lie on their site.
Having had a bad experience with my previous hosting, which I had for about three years, and a tremendous downward spiral in their customer service/technical support, I began a lengthy search for a new hosting provider. I had only been used to shared hosting, and I never needed more. I grew tired of the week (sometimes more) response times to tickets asking why my site was either offline, or why it was running so slowly. At this point I decided I was done with the shared hosting BS and wanted to get something that was more "my own" so to speak.
I read many reviews here, did a great deal of research, read reviews, checked various hosts out with the BBB, and compared what I would be getting for the cost, etc.
I found, what I had hoped would be my new home with another provider, but that was short lived, as the server was non-responsive and unreachable every 2-3 hours. I was told that the server needed to be rebooted, that something was wrong with the virtual network adapter, and various other things. I ended up parting ways with them after a few days of this behavior and luckily, they had a refund policy, which I was thankful for. I didn't feel that repeated downtime (over the 3-4 days I had it, it was offline at least 8-10 times), was a very good sign of things to come.
After a bit more research, hesitancy, and even more research, and having now felt that maybe I was entering unfamiliar territory, I had things narrowed down to a few different providers, that I looked over very closely; one of them was SolaDrive.
I signed up for service on May 7, 2018 however due to a delayed shipment for memory, the server build was delayed until the 9th (which was fine with me, they were honest about it, and let me know), however on the 8th I was told the memory had arrived, and they got me all setup on the 8th.
In the short period I have been with SolaDrive, I have experienced nothing less than excellent customer service, both from John, and all the technical staff I have interacted with. John has been tremendously courteous, and generous – when I signed up, I chose the basic 120GB SSD primary drive, and a secondary 500GB SATA3 drive. John informed me that they did not have any 120GB SSD's in stock, so instead he kindly upgraded the SSD to 250GB for no charge – to me, this was a very big deal, and was a contrast to my previous experiences.
I have also learned a few things, even though I do have some basic understanding of Linux and some commands, but it's been comforting to have someone to lean on if something goes wrong, which thankfully has not been the case. The very few things that I have needed done, have been done promptly, and properly. I have had, that I am aware of, no downtime, aside from that when the server has been rebooted by myself, and no other issues, so I am tremendously happy with my decision.
I highly recommend SolaDrive to anyone who is looking for an honest, straightforward, and professional hosting company. I realize that my time there has been short, but in the time in which I have been treated with the upmost of respect, and honesty.
1. The way John and his (edit: super awesome) team handled my sales inquiry (edit: & subsequently migration). I believe I sent them a message over the weekend and got a response almost instantly. Never once did he pressure me into signing up with them. On the contrary, he wanted me to feel completely comfortable first and very patiently and happily answered all my questions and addressed every concern I had.
2. Their flexible and excellent hosting plans - They were very easy to work with and I should say their plans are the very best from what I've seen.
3. My experience with them - You should experience to believe it. John and his team provided top-notch and excellent service and support from the moment I contacted them and that I would say is still an under-statement. You really would have to experience it yourself. Who says no one can be perfect? SolaDrive.com is a perfect host and John and his team are the perfect hosts.
I'm here would like to write a short review about Soladrive and I assure you that I'm a happy customer my self due their SUPERB customer service and the performance of their server! And as for their downtime. I got twice downtime last month but nothing major. I really hope that this won't happen frequently in this month and so on.
I've been with them since September 29th 2013 up until now. Been enjoying their Dedi server and VPS.
Thanks to David, John, Jim and Steven who always there in support tickets! Seriously these guys are quickly reply on tickets. A good hosting without a good service is like a toast without butter. This is the reason I use them.
Overall I highly recommend Soladrive to everyone. You can't go wrong with this one.
They have one of the most competitive pricing, the support is very prompt and the network is excellent with very few downtimes (has been extremely good for the last 6 months or so). The custom OS installation through IPMI was a key reason for me to select them. All in all, I have thoroughly enjoyed their services and will recommend it to others.
If you are a customer of SolaDrive or have been a customer in the past you can write your own review about your experience with SolaDrive and it will be posted to this page so other potential customers can see and benefit from.